TERMS & CONDITIONS

By accessing our website and/or by completing a reservation, you acknowledge to have read, understood and agreed to the Terms and Conditions below.

Room rates, special offers (if any), policies regarding tax and service fee are subjected to changes from time to time and will be updated as needed.

Our system ensures confidentiality of personal data, transaction information and customer accounts. We keep your personal data secure and do not share your data to any third-party organizations.

Once completing a reservation on our website booking engine, you will receive a reservation confirmation via email, including the details of your reservation. For the payment method, you can select to (1) pay at hotel or (2) pay via bank transfer. Please bring this confirmation with you to our hotel on your arrival date.

Please notify us via phone or email as soon as possible of any changes to your reservation including, but not limited to change of dates, extension of stay, early or late check in/ check out, delay of arrival or cancellation.

To cancel your reservations in full or in part, please notify us via phone or email up to three days prior to your arrival date. Please note that alterations of booking in terms of change of dates and number of room and failure to show up at the hotel are considered as cancellation.

Check-in time is from 2:00 p.m, check-out time is before 12:00 noon. Request for early check-in/late check-out will be subject to availability and to additional charges.

Below 6 years old: Free of charge
From 6 to under 12 years old: surcharge rate of VND 150,000/person/night (including breakfast and use of existing beds)
Above 12 years old: surcharge rate of VND 200,000/person/night (including breakfast and use of existing beds).

Maximum number of persons allowed in each room is 2 adults and 2 children.

The extra bed fee is VND 100,000/person/bed/night

The hotel cannot be held liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to the guests and/or traveling companions or group members, resulting from events beyond its control, including but not limited to strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods, or acts or restraints imposed by government authorities.

In these cases, we may be obliged to cancel travel arrangements due to circumstances beyond its control. We shall inform guests without delay and shall offer guests the choice of alternative dates or a full refund of all money paid.